AFTER THE MACHINE ARRIVES

Jewelry Laser Welder Training & Technical Support

The questions that decide a purchase are rarely about the machine. They are: who teaches me to use it, what happens when I cannot get the parameters right, who do I ask when a weld fails or the machine alarms, and will anyone still help when I take on a material I have never welded. This page answers those.

What Happens After Delivery Contact Support
Practical
Operator Training
Parameter
Guidance Included
Remote
Technical Support
Spare Parts
Availability
Training benches set up with tools in a jewellery workshop classroom

Setup guidance on delivery

Parameter charts by alloy

Remote troubleshooting

Spare parts & consumables

THE FIRST FEW WEEKS

What Happens After Your Machine Arrives?

Five stages, in the order they actually happen. Most benches are welding real work well before the end of it.

1
Setup

Unpack, power, water or air cooling, gas line, and the microscope or CCD aligned to the work plane. We walk this through with you rather than leaving it to the manual.

2
First weld

A scrap piece, a known-good starting parameter, and a look at what a correct pool actually looks like under magnification. This is the reference every later adjustment is judged against.

3
Application training

Your own jobs, not a syllabus: sizing, chain, prong, porosity, whichever of them your bench sees. The order follows your work, not ours.

4
Parameter optimisation

Moving from a chart value to a stored setting that suits your alloys and your hand. This is where a bench stops guessing and starts recalling.

5
Ongoing support

Photos, video calls and remote troubleshooting when a weld fails or a job is new. Support does not end when the training does.

TRAINING CONTENT

What Your Training Covers

Six areas. Operator training comes with the machine — this is what is in it.

Argon shielding gas cylinder beside a jeweller's bench
Setup & safe operation

Siting the machine, cooling and gas, eye safety and extraction,and the checks to run before the first pulse of a session.

Jewelry piece held under the microscope of a laser welding station
Microscope & viewing

Focus, magnification, crosshair alignment and how to tell a real focal point from a near one.Most early misses are aiming, not power.

Laser pulse landing on a ring shank joint during a weld
Parameters

What spot size, pulse width, energy and frequency each change at the joint,and which one to move first when a weld is wrong.

Gold, silver and platinum sample rings laid out on a steel bench
Materials

How gold, silver, platinum, palladium, titanium and stainless behave differently,and why a setting proven on one under-performs on another.

Ring mandrel, sizing gauge and bench tools set up for resizing
Applications

Sizing, chain, prong retipping, porosity and crack filling, stone-set work— worked through on the jobs your bench actually takes in.

Electrode dressing and lens cleaning kit laid out in a tray
Maintenance

Protective lens changes, electrode dressing, gas and coolant checks,and the daily habits that keep a machine out of the fault log.

PARAMETER GUIDANCE

Different Repairs, Different Parameters

"I cannot get the settings right" is the most common call in the first month. This is the shape of the answer — which control to move first, and what to look for after you move it.

Spools of jewelry filler wire in several alloys on a bench
Repair task Move this first What to watch after you change it
Ring sizing Energy & filler feed A heavy section wants build-up rather than flow. If the seam sits proud, you laid too much down per pass rather than too little heat.
Fine chain Spot size If the neighbouring link fuses, the spot is wider than the gap. Tighten the spot before touching energy.
Prong retipping Pulse width A balled tip means too much energy in one pulse. A dent with no pool means too little for the metal — common on platinum.
Porosity filling Repetition rate Pits open as heat arrives. Fill in passes at a steady rate; a single heavy pulse enlarges the cavity rather than closing it.
Crack repair Preparation, then energy Open the crack out before welding. If it reappears beside the repair, the root was still there — no parameter fixes that.
Silver work Surface prep & energy A bright silver surface reflects most of the beam. Key or lightly oxidise the spot and the same setting starts coupling.
Stone-set work Spot size & positioning Assessment comes before parameters here. Stone type, treatment and distance from the joint decide whether it is a laser job at all.

Parameter charts by alloy come with the machine, and stored presets mean a proven setting is recalled rather than re-found. The table above is the reasoning behind them, not a substitute for them.

TROUBLESHOOTING

When a Weld Goes Wrong

Send a photo of the joint and what you set. These are the checks we work through with you, in this order.

Macro of a hairline crack running across a polished band
Problem
The weld is not fusing at all
What we help check

Focal point first, then surface condition and energy. On silver and on any polished surface, reflection is the usual answer before power is.

Problem
The edge melted away
What we help check

Section thickness against spot size, then pulse width. The limit is usually the piece rather than the machine — we work out where that line sits for your work.

Problem
Porosity keeps reopening
What we help check

Whether the gas is coming from the casting or from poor shielding. The two look similar in a photograph and are fixed in opposite ways.

Problem
A dark film around the joint
What we help check

Gas flow, nozzle distance and the alloy itself. Sterling and cobalt-bearing platinum both discolour where shielding does not reach.

Problem
The machine is alarming
What we help check

Send the code and a photo of the screen. Most first-year alarms are cooling, water level, interlock or gas pressure — we work through them on a call.

Problem
Results vary between operators
What we help check

Whether the setting is stored or re-dialled, and whether both operators are focusing the same way. Consistency is usually a process fix, not a machine one.

TECHNICAL SUPPORT

How Technical Support Works

Four routes, from a quick photo to someone watching your bench in real time. Which one you use depends on how quickly you need an answer and whether the problem is visible in a still image.

Photo & video review

Send the joint and the settings you used. Most parameter questions are answered from a good macro photo and two numbers.

Live guidance

A video call with the machine in front of you, so the adjustment happens on your bench rather than in an email thread.

Remote troubleshooting

Fault codes, cooling, gas and interlocks worked through step by step — including which part to order if it comes to that.

Application support

A new alloy or a job you have not taken on before. Send it in and we will work out a starting parameter with you rather than leaving you to find it.

Operator placing a piece in the work chamber of a jewelry laser welder
SCOPE

What Support Is Included

Included means it comes with the machine as standard. Optional means it exists and is quoted with your order — worth asking for in writing before you buy rather than assuming either way.

What you get Included Optional
Operator training on your own applications
Parameter charts and starting values by alloy
Remote troubleshooting by photo, video or call
Manual, setup videos and troubleshooting checklist
Application support when you take on a new material
Spare parts and consumables supply
On-site installation and commissioning Quoted per order
On-site or in-person operator training Quoted per order
Additional operator sessions for a growing team Quoted per order
Extended warranty and priority response Quoted per order

Warranty length and any on-site service are set by configuration and confirmed on your quotation. Ask for them to be written into the order rather than taken from a web page.

WHO IS BEING TRAINED

Training for Different Teams

One operator, a shop with a counter, or a production floor with shifts — the same content, arranged differently.

Independent jeweler

One person, mixed work, no one else to ask at the bench.

  • Setup and first weld walked through directly
  • Parameters built around the two or three jobs you do most
  • Photo review as the default support route — quickest for one person

Repair shop

Two or three at the bench, counter work arriving unpredictably.

  • Stored presets so a job runs the same whoever picks it up
  • An assessment routine for what can be welded with stones set
  • A second operator brought up without repeating the whole course

Production team

Shifts, batches, and consistency that has to survive staff changes.

  • Parameter sets documented and locked rather than re-dialled
  • Maintenance scheduled against duty rather than against the calendar
  • A troubleshooting checklist the floor can work through before calling
Two operators working at a shared jewelry welding bench
WHAT COMES WITH IT

Training & Resource Kit

What you can refer back to at two in the afternoon when nobody is on a call with you.

Operating manual

Setup, controls, safety and maintenance intervals for your specific model.

Setup & operation videos

The steps you would rather watch once than read three times — including lens changes.

Parameter guide

Starting values by alloy and by job, meant to be adjusted from rather than obeyed.

Troubleshooting checklist

The order to check things in when a weld fails or the machine alarms, before you call.

Round protective laser lens filter on a jeweller's bench
AFTER-SALES

Spare Parts & After-Sales Support

A jewelry laser welder is a machine with consumables. Knowing which parts wear, and how quickly you can get them, is part of the buying decision rather than an afterthought.

  • Wearing parts — protective lenses, nozzles and electrodes, which are consumables rather than faults
  • Serviceable assemblies — cooling, gas and optics, with remote diagnosis before anything is shipped
  • Identify-before-order — send a photo and the fault code, and we confirm the part before you pay for it
  • Consumables restock — filler wire, shielding gas and cleaning kits from the same source as the machine
Accessories & consumables
TWO DIFFERENT CONVERSATIONS

Before You Buy / After You Buy

They need different answers, and mixing them is how a shop ends up with a machine that does not fit.

Before you buy

  • Send a piece for a free welding test and judge the result in your own hand
  • Ask which model fits the work you do most, and why not the one above it
  • Get training, warranty terms and any on-site service written into the quotation
  • Ask what the consumables cost per month at your volume
  • Check the model comparison against your own repair list

After you buy

  • Setup and first weld walked through before you touch a customer's piece
  • Parameters built around your alloys, then stored so they are recalled not re-found
  • Photo, video or live troubleshooting when a weld fails or the machine alarms
  • A starting parameter worked out with you when you take on a new material
  • Parts identified before you order them, not after
COMMON QUESTIONS

Common Questions

The worries that actually hold up a purchase.

Operator training comes with the machine, run by the technical team rather than by a sales contact. It is built around the jobs your bench takes in, so the first thing you weld is the kind of work you bought the machine for.

Send a macro photo of the joint and the settings you used. Most parameter questions are answered from that, and the table above shows which control to move first for each kind of repair. Parameter charts by alloy come with the machine, and proven settings can be stored on it.

Photograph the joint before you do anything else, then contact support with the settings. Half of these are focal point or surface condition rather than energy, and both are quick to correct. If the piece is at risk, we would rather you stop and ask than push on and make the repair larger.

Send the fault code and a photo of the screen. Most first-year alarms come down to cooling, water level, an interlock or gas pressure, and are worked through remotely. If a part is needed, we identify it from the code and the photo before you order it.

Yes — application support is not limited to the first month. A shop that starts on gold and later takes on platinum or titanium is a normal path, and a starting parameter for the new material is worked out with you rather than left to trial and error.

On-site installation and in-person training exist and are quoted with the order rather than included by default. Whether they are worth it depends on the machine, the team and where you are — ask for them on the quotation and decide from there.
CONTACT SUPPORT

Ask a Support Question

Whether you already own a machine or are still deciding. Tell us what you are stuck on and we will come back with an answer, not a brochure.