The general ones live here — who we are, how to check what this site claims, what documents we can supply, and what happens after delivery. Questions about a particular machine, metal or repair are answered on the page that covers it, and this page will point you there.
The commonest reason a reply disappoints is not that something is being held back. It is that the question arrived without the four facts that change the answer.
“Which machine should we buy?” can only be answered with a brochure. There is nothing in the question to answer against, so what comes back is a range and a suggestion to get in touch — which is where you already were.
That is not a trick of phrasing. Each of those four facts decides something we genuinely cannot decide without it, and guessing at any one of them produces a confident answer that happens to be wrong.
The alloys you work in set the test piece and the starting parameters. Silver, white gold and platinum each fail differently, and a recommendation built on the wrong one is a recommendation for somebody else’s bench.
The jobs and roughly how many a day decide optics, spot size and how long the machine has to run without a break. This is the one that separates the models — far more than wattage does.
How many people will use it, and whether any have used a laser before decides what training has to cover and how the presets should be set up before you start.
Where it is going — country, supply voltage and phase — decides the plug and the supply setting, which are fixed before the crate is sealed and cannot be changed from our side afterwards.
Send a photograph of a typical repair that came across your counter this week, and roughly how often that job turns up. A picture of the actual work carries most of the four lines on its own, and it is a better brief than a paragraph of specifications.
We aim to reply to enquiries within 24 business hours. International customers are supported remotely by email and video call.
Send a scrap piece in your working alloy, or clear photographs of the joint. We weld it on the model we would recommend for your bench and send back the result with before, weld-area and after views.
If the test shows the job is marginal, that is the result you get. Read the conditions in full on the free welding test page before you send anything.
A general figure would be wrong for most of the people reading it. What a machine costs and how it is covered depend on the configuration, the accessories, the destination and the service arrangement — so we put those in writing against your actual requirement rather than publishing an average that fits nobody.
Send the four lines from the top of this page and we will answer all three together — a specific recommendation, what it includes, and what is covered — rather than in pieces.
Those are answered where the detail lives, on the page that covers the work. Each of these pages ends with its own questions.
Power, optics, cooling, and what the numbers do not tell you.
Karats, sterling and platinum groups each behave differently.
The work that comes across the counter, job by job.
Training, parts, the source itself, and how it reaches you.
Four lines are enough: the alloys you work in, the jobs and roughly how many a day, how many people will use it, and where it is going. We aim to reply within 24 business hours.