Privacy Policy

1. Who we are

This website, jewelrywelderpro.com (“JewelryWelderPro”, “we”, “us”), is operated by Maxwave Laser (Wuhan) Co., Ltd., which is the controller of the personal data described in this policy.

This policy applies to personal data we collect through this website and through the emails and enquiries that follow from it. It is written to meet the requirements of the EU General Data Protection Regulation (GDPR).

2. What we collect

Information you give us

Our enquiry, quote, contact, welding-test and newsletter forms ask for some or all of the following:

• Your name, email address and phone or WhatsApp number
• Your company or business name and country
• Details of your enquiry: the machine or accessories you are interested in, your workload and metals, supply voltage, delivery access and destination, and the message you write

Where a form offers a photo field, the photos themselves are not uploaded through the form; we only receive a note of how many files you selected and will ask you to email them if needed.

If you email us directly, we receive your email address and whatever you include in your message.

Information collected automatically

• With each form submission: the address of the page you submitted it from and how long the page had been open (used to filter automated spam).
• When you load any page: your browser sends technical information such as your IP address, browser type and the page requested. This is processed by the services that deliver the website (see Who we share data with).
• Analytics: we use Cloudflare Web Analytics to see aggregate visit statistics. It does not use cookies to identify you.

3. How we use it and our legal bases

• To answer your enquiry and prepare a quotation or order — necessary to take steps at your request before entering into a contract, and to perform the contract if you buy (GDPR Art. 6(1)(b)).
• To ship, clear customs and support the machine you buy — performance of the contract (Art. 6(1)(b)) and compliance with legal obligations such as export, customs and tax record-keeping (Art. 6(1)(c)).
• To follow up on an enquiry you made, keep the website secure, prevent spam and understand how the website is used in aggregate — our legitimate interests (Art. 6(1)(f)).
• To send newsletters or product updates you signed up for — your consent (Art. 6(1)(a)), which you can withdraw at any time.

We do not use your personal data for automated decision-making that has legal or similarly significant effects on you.

4. Cookies

Our own pages do not set cookies for advertising or tracking, and our analytics do not use cookies. Some pages embed YouTube videos; YouTube (Google) may set its own cookies when such a page is loaded or the video is played, under Google’s privacy policy.

5. Who we share data with

We do not sell your personal data. We share it only as needed for the purposes above:

• Service providers that run the website — Cloudflare (hosting, content delivery, security and analytics), Google Fonts (web fonts), jsDelivr (script delivery) and Alibaba Cloud (image storage). These receive technical data such as your IP address when your browser requests their files.
• Embedded content — YouTube, on the pages where a video is embedded. Some articles may also display images hosted on other websites, which receive the same technical request data.
• Carriers and customs authorities — when you order, the consignee name, address and contact details are passed to the carrier (DHL or FedEx) and to the customs authorities needed to deliver the shipment.
• Authorities — where we are required to by law.

6. International transfers

We are based in China, so information you send us is processed in China, and the service providers listed above may process it in other countries. Where personal data from the European Economic Area is transferred to a country without an adequacy decision, we rely on the safeguards the GDPR provides for, such as standard contractual clauses, or on the transfer being necessary for the pre-contractual steps or contract you have asked us to carry out.

7. How long we keep it

We keep enquiry and customer records for as long as needed to deal with your enquiry and any resulting order, warranty and support, and for as long as the law requires us to keep commercial and tax records. Newsletter details are kept until you unsubscribe. Data we no longer need is deleted or anonymised.

8. Your rights under the GDPR

If you are in the European Economic Area, you have the right to:

• Access the personal data we hold about you and receive a copy
• Rectification of data that is inaccurate or incomplete
• Erasure of your data where there is no longer a reason for us to keep it
• Restriction of processing in certain circumstances
• Data portability — to receive data you gave us in a structured, machine-readable format
• Object to processing based on our legitimate interests, and to direct marketing at any time
• Withdraw consent at any time, without affecting processing carried out before you withdrew it
• Lodge a complaint with the data protection supervisory authority in the country where you live or work

To exercise any of these rights, email [email protected] marked for the attention of Richard. We may ask you to confirm your identity, and we will reply within one month as the GDPR requires.

9. Security

The website is served over HTTPS, and access to enquiry records is limited to the staff who need it to answer you. No method of transmission or storage is completely secure, but we take reasonable technical and organisational measures to protect your data.

10. Children

This website is intended for businesses and professionals. It is not directed at children under 16, and we do not knowingly collect their personal data.

11. Changes to this policy

We may update this policy when our website or our practices change. The date at the top of this page shows when it was last revised.

12. Contact

Questions about this policy or about your personal data can be sent to Richard at [email protected], or by post to Maxwave Laser (Wuhan) Co., Ltd., 1-2, Building B8, 28th Street Leisure Business Center, Panlongcheng Economic Development Zone, Huangpi District of Wuhan, Hubei Province, China.